Cathay Pacific is renowned for its exceptional customer service and flexible policies tailored to meet passenger needs. If you are planning to book a flight with Cathay Pacific or need to cancel an existing booking, understanding their cancellation policy is crucial. Below, we break down the essential details of Cathay Pacific’s cancellation policy.
1. Cancellation Eligibility Cathay Pacific allows passengers to cancel their flights under specific conditions. Whether you have a refundable or non-refundable ticket, the eligibility for a refund or flight credit depends on the fare type and the time of cancellation. Refundable tickets provide more flexibility, while non-refundable tickets might incur higher penalties.
2. 24-Hour Cancellation Policy Cathay Pacific adheres to a 24-hour cancellation policy, offering a full refund if you cancel within 24 hours of booking, provided the booking was made at least 7 days before the scheduled departure. This policy applies to all fare types and is an excellent feature for those who may need to adjust their travel plans soon after booking.
3. Cancellation Fees For cancellations made after the 24-hour window, Cathay Pacific may charge a cancellation fee. The amount depends on the route, fare type, and timing of the cancellation. Refundable tickets typically incur lower fees compared to non-refundable ones. Contact Cathay Pacific’s customer service team at +1 (800)-370–8748 for detailed information about cancellation charges for your booking.
4. Refund Processing If eligible for a refund, passengers can expect the amount to be credited back to the original payment method. The processing time may vary but usually takes 7 to 14 business days. Passengers with non-refundable tickets may receive a travel voucher instead of a cash refund.
5. Cancellation for Medical or Emergency Reasons Cathay Pacific understands that emergencies can disrupt travel plans. In such cases, the airline may waive cancellation fees. Proper documentation, such as a medical certificate, is usually required to support such requests. For assistance, call +1 (800)-370–8748.
6. How to Cancel Your Flight Passengers can cancel their bookings online via the Cathay Pacific website or mobile app. Alternatively, you can reach out to their customer service team at +1 (800)-370–8748 for step-by-step guidance.
Understanding Cathay Pacific’s cancellation policy ensures you can make informed decisions and avoid unnecessary charges. For personalized support, always contact their support team at +1 (800)-370–8748.
