Contact Center: Make or Break for Your Brand
Branding profoundly shapes customer experiences. While many global brands are easily identified by their logos, jingles, or color schemes, branding extends well beyond these visual elements. It should be woven into every interaction with customers — and no touchpoint is more essential than the contact center. As the frontline of customer engagement, contact centers significantly…
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Integrating AI with Data Management for Enhanced Business Impact
Today, enterprises find themselves on the cusp of a transformative era, poised to unlock unprecedented business value by harnessing the full potential of AI. According to McKinsey, 44% of companies implementing AI report reduced operational costs, with many also experiencing revenue growth. However, successful AI adoption and modernization involve more than just deploying the latest…
How to Use Amazon Seller Extensions to Improve Customer Experience
Running a successful Amazon business isn’t just about selling products; it’s about delivering a top-notch customer experience. With thousands of sellers vying for attention, improving your customer service can set you apart. Fortunately, Amazon seller extensions can help streamline this process and ensure that customers are satisfied from the moment they discover your product to…
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CEO at The ai Corporation, Piers Horak – AITech Interview
Piers, congratulations on your appointment as the new CEO of The ai Corporation. Can you share your vision for leading the organization into the fuel and mobility payments sector? Our vision at The ai Corporation (ai) is to revolutionise the retail fuel and mobility sector with secure, efficient, and seamless payment solutions while leading the…
CRM & Omnichannel: Boost eCommerce Success in 2024
The eCommerce landscape is evolving rapidly, demanding businesses to adapt and innovate to stay competitive. One of the most potent strategies to achieve this is by seamlessly integrating Customer Relationship Management (CRM) with omnichannel marketing. This powerful combination empowers businesses to deliver personalized customer experiences, drive sales, and foster long-term loyalty. In this article, we…
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Hussein Hallak, Co-founder of Momentable – AITech Interview
How do you personally strategize and prioritize addressing the ethical implications of AI within Momentable’s projects and initiatives? We start by listening to our stakeholders; artists, art lovers, clients, and team. From simple Slack messages, to meetings with artists who are friends of Momentable, to talking to the experts, and sharing YouTube videos of leading…
Budget-Friendly Self-Service Analytics: Democratizing Data for Businesses
Business in a dynamic environment no longer considers data a luxury; it’s the fuel that makes wise decisions and drives business success. Imagine real-time insights at your fingertips regarding your customers or the ability to identify operational inefficiencies buried in data sets. Be empowered to drive growth by making data-driven decisions that enable you to…
AI-Powered CRM Testing: Optimize Customer Interactions
The realm of Customer Relationship Management (CRM) is undergoing a seismic shift. Artificial intelligence (AI) is rapidly transforming how businesses interact with their customers, offering unprecedented levels of personalization, automation, and predictive power. But with great power comes great responsibility – ensuring that AI-driven CRM systems function flawlessly and deliver a positive customer experience requires…
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Harnessing the Power of Subscriptions and Recurring Payments
The Subscription and Recurring Payment has seen steady growth in recent years as many companies have transitioned to subscription-based business models to offer their software, services or content. This enables customers to pay smaller, regular fees rather than large one-time payments. Common subscription products in this include streaming services, online memberships, SaaS applications and more….
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Co-Founder and CEO at Techwave, Raj Gummadapu – AITech Interview
Raj, please share key insights into your role as the Founder and CEO of Techwave and your journey contributing to its rapid growth. As the Founder and CEO of Techwave, my journey has been one of relentless pursuit of excellence and innovation. Steering Techwave from its inception to becoming a global leader in digital transformation…