So, is it true that over 15000 companies across the globe are using Salesforce? Yes, it is! Salesforce suits companies of all sizes and has many out-of-the-box solutions that automate processes and improve customer satisfaction.
Some large-scale firms that have already adopted Salesforce are Toyota, Macy, and Amazon Web Services. Now is the time you must open yourself to that, as it will help increase sales production and growth. Learn more in this guide about how you can accelerate your business growth by having Salesforce in place.
Key Stats and Facts for Salesforce
Drilling deep into the great numbers lets you evaluate how effective the platform is.
- 150k customers from 15 plus industries.
- Confirmed nearly $35 billion with a net profit of $4.1 billion in 2023.
- Nearly around 73000 employees across globe with half based in America.
- Global Salesforce service market will swell to $12 billion in 2027.
What are Some Reasons Why Salesforce Matters in Business Success and Growth?
Salesforce has a lot of tools with which heavy automations could be achieved, like the process builder, workflow rules, and approval process. Through these tools, businesses can easily be spent creating custom-built workflow to speed their time to market and, in some cases, streamline managing data synchronization across multiple platforms. These and many more are dynamic reasons making it perfect platform for businesses.
- Improved Customer Experience
With a set of comprehensive tools and features, businesses can provide exceptional customer service. This helps them boost customer loyalty and business growth, while ensuring efficient resolutions, customer inquiries management, and cases tracking. Upon using Salesforce Service Cloud, businesses can also centralize different channels like live chat, social media, and phone in one unified platform. This means they get a holistic view of customer without being interrupted by multiple platforms.
- Streamlined Business Processes
Salesforce provides various capabilities under a single umbrella, thereby entirely self-integrating and automating everything from the nurturing of leads to that of opportunities or support of contacts. This empowers an organization for operational efficiency and a streamlined overall workflow. Apart from this, various features available such as approval process and workflow rules add icing on the cake. Using these mechanisms eliminates manual data entry for companies. Thus, it reduces time-to-market and improves overall productivity in the day-to-day functioning of the company.
- Optimized Sales Processes
Salesforce is endowed with customer relationship management (CRM) capabilities; therefore, businesses can upscale sales activities while streamlining lead management. The easy-use features and the intuitive interface help in tracking opportunities, managing leads, and nurturing customer relationships. Besides this, the platform provides a 360-degree view of the sales pipeline, letting businesses see the bottlenecks and design their strategies accordingly. Not just that, Salesforce goes above and beyond ordinary features to leverage its full potential for you.
- Salesforce Marketing Cloud
All businesses want to reach that height. Unfortunately, only a handful can achieve it by an effective marketing campaign. You find various tools and functionalities all within Salesforce to create personalized and targeted marketing campaigns. From mobile messaging to customer journey management and social media advertising, Salesforce provides such features to deliver the right experience. Besides, the system personalizes marketing campaigns upon effecting segmentation according to preferences and demographics.
- Data-Informed Insights
Among many dynamic analytical and reporting tools, Salesforce is one of them; use it to make data-informed decisions. Equipped with different KPIs and reporting features, it helps in the monitoring of progression. Also, the platform integrates with AI-driven tools, such as Einstein Analytics. Through such a tool, businesses are supposed to define trends for the purpose of growing. This is how optimization helps build successful strategies and gives companies a competitive edge.
Hidden Secrets of Hiring a Salesforce Implementation Consultant
Salesforce consulting partners also work with client companies to understand the business challenges, processes, and goals. This is how they turn the dream of destined business growth into a reality.
- Accelerated Time-to-value
Salesforce implementation companies plan a structured approach to implementing change. They are able to draw from experience in similar kinds of projects to isolate and remove some challenges from streamlining processes. They also have proven tools and methodologies that would allow getting Salesforce up and running. Thus, leading to increased speed of getting value, smoother transition, better ROI, efficient customer handling, and so on.
- Scalability and Flexibility
Salesforce consultants would take care to keep up with the constantly varying business requirements while ensuring that the Salesforce instance remains flexible and scalable. Such flexibility deals with increased volume demands from large businesses. It would further warrant that the Salesforce architecture is being planned in such a way that it can broaden as the company itself continues to advance. You could, for instance, welcome new users, abilities, features, and so on.
- Domain Knowledge and Experience
Salesforce implementation consultants develop customized solutions applying all their extensive knowledge and experience in the field. They eliminate all kinds of challenges that might hamper the Salesforce’s performance. This way they deliver a system that meets with the company’s specific objectives. That’s not it, they make Salesforce adoption smoother by leveraging their skills, experience, and expertise. To maximize ROI on Salesforce, partnering with the sales provider would be imperative.
- Continuous Support and Innovation
Salesforce consultants would essentially continue to help for continual backup and support. In that way, organizations could be updated with enhancement practices, modules, and other features. This is how their Salesforce environment would become optimal. Consultants usually carry out regular troubleshooting and system health checks. Thus, allowing all team members to catch up with the latest updates and features of the salesforce.
- Customized Solutions
Aligning Salesforce with specific objectives and workflows lets consultants provide customized solutions. Those included customizations can go from fairly simple configurations to really complex integrations. Whatever you want is affected by a thorough analysis of what the business is doing most efficiently. Salesforce consultants analyze the technical aspects of assessing current needs, i.e., focused changes in the business environment. Therein, they implement and build a customized solution.
How to Choose the Right Salesforce Implementation Specialist?
There are certain pre-requisites which you need to keep in mind at the time of selecting your Salesforce consulting partner. With that place being graced by the best consultant, you can, therefore, have the best solution as per your business needs.
- Industry Experience
Searching for an experienced Salesforce consulting partner is crucial. Only through their past projects and achievement can the partners address some common pain points of your business; moreover, they know more of the industry regulations. All these will also prove effective for adequate implementations and will let the Salesforce solution meet specific requirements of the business.
- Technical Certifications
There are so many Salesforce implementation companies claiming to be top-notch; however, get in touch with the one that maintains a team of certified Salesforce professionals. This certification is important because it speaks of technical commitment and proficiency of consultants. So, you can judge their skill sets and necessary expertise in fulfilling your business value.
- Alignment with Business Goals
Consultants should know what your company desires as far as objectives and strategies are concerned. The vision should be translated into ways in which certain priorities and practices can better drive the business objectives. At the same time, consultants should formulate clear communication as to how implementing Salesforce can contribute to attaining business goals. Looking towards implementing Salesforce to fuel growth and long-term success? Connect with Salesforce support provider.
- Cultural Fit and Communication
The role of Communication is very important in making Salesforce implementation transparent for all levels of the organization. It actually leads to the facilitation of more effective communication as well as creates a productive working setting into steering faster resolutions of issues. The improved communication can also help build a culture amongst the project team where project milestones can be met on time.
- Proven Track Record
Before hiring Salesforce implementation consultants, you need to look into case studies, success stories and client testimonials. Positive reviews from past clients go a long way in determining the success of the Salesforce consultant. So, ensure that you have their reviews to assess the partner’s capability in handling a project similar to yours.
Common Mistakes to Avoid when Choosing the Salesforce Support Partner
Now, let’s learn about some common mistakes companies commit without realizing that these could hamper the implementation process.
- Absence of Salesforce Expertise
Long before you reach the recruitment phase, research all pertinent aspects of Salesforce functionalities. With some basic knowledge about Salesforce, its key features and performance, you will easily voice your requirements. This also entails asking some questions beside the consultants, enabling you to assess consultants’ skills optimally.
- Price Quality Prioritization
Prioritizing price instead of quality does not augur well. It results in optimum but adverse results like long-term issues and inadequate solutions. Hence, it would not help if you gave quality precedence over price. Also, don’t forget to look for a partner with balanced cost vis-a-vis service delivery, quality, and technical expertise. Even if there would be some issues later, your partner is supposed to be able to sweep the same under the carpet.
- Hasty Decisions
Do not be in a hurry to pick the best Salesforce implementation consultant. This will only lead you to the wrong partner. Rather consider comparing different options with their offerings, pricing, previous reviewer ratings, etc. Multiple interviews should also be conducted to understand their real knowledge of Salesforce consultants.
- Ignoring Reviews and References
Getting worthwhile data regarding reviews and references is also important. Why? Because you tend to know more about the competencies, knowledge, service delivery, and reliability of your prospective consultants. Client reviews give you first-hand information about the performance of the partner. For this reason, it is extremely important to check before making a decision.
To Sum it Up!
So, this is how startups and businesses can meet with their desired Salesforce consultants and accelerate their business growth. A skilled and passionate consultant can offer comprehensive services, unique value propositions, and a client-centric approach. With such offerings, you will be more able to tailor the solution as per your needs.
Ready to drive your digital transformation today?
Get in touch with the right Salesforce implementation consultant today and leverage their extensive experience.
