Ready to elevate your travel experience without exceeding your budget? Then, look no further than Avianca Airlines! Offering incredible fares and outstanding service, Avianca ensures you fly in comfort and style while exploring the world with Experian airfare.
Avianca Baggage Policy
1. Carry-on Baggage: Passengers are allowed to carry 1 piece of hand luggage and 1 personal item such as small backpack, purse, diaper bag or laptop bag. That hand luggage must weigh no more than 10 kg (22 lb). If your carry-on baggage does not meet the conditions, it must be registered as checked baggage. It is included in all the fares except basic fare. The maximum dimensions of the hand luggage are 55 x 35 x 25 cm (22″, 14″, 10″) height, length, and width, including wheels and handles.
The personal item should not exceed 45 x 35 x 20 cm (18″, 14″, 8″) height, length, and width. And it is included in all fares.
2. Checked Baggage: The maximum weight for checked baggage per passenger is 23 kg in Basic Class, and in Business Class 2, checked baggage is allowed 32 kg per bag. Its dimensions must not exceed 158 linear cm (height + length + width). If your baggage exceeds the maximum dimensions and weight allowance, you may carry it with an additional charge as overweight or oversized baggage.
Avianca Fare Cabins
1. Basic Fare: The basic fare class of the Avianca offers basic services such as 1 personal item (bag) for free, and passengers can earn 3 life miles per USD. The carry-on baggage, Checked baggage, seat selection, and airport check-in will have an additional charge. This flight ticket does not include any changes before departure, and no refunds are included. However, If your flight is to and from Europe, Brazil, or on selected routes in the Americas, your fare will be called light and will include a personal item and carry-on baggage. Checked baggage, seat selection, and airport check-in will have an additional charge.
2. Classic Fare: The Classic Fare class of the Avianca offers more benefits to the passengers, such as 1 personal item, passengers can earn 6 life miles per USD, 1 carry-on baggage, 1 checked baggage, check-in at the airport, and an economy seat to choose from for free. However, this flight ticket does not include any changes before departure, and no refunds are included.
3. Flex Fare: The Flex fare class of the Avianca offers more benefits to the passengers such as 1 personal item, passengers can earn 8 lifemiles per USD, 1 carry-on baggage, 1 checked baggage, check-in at the airport, and plus seat to choose for free. Passengers traveling with Flex tickets can also make changes before the departure and are eligible for refunds before the flight as per the policy.
4. Business Fare: The Business fare type of the Avianca comes with more comfort and benefits for the passengers such as 1 carry-on baggage, 2 checked baggage of 32 kg per bag is allowed for free. Moreover, you can check-in at the airport, get a business class seat, earn 10 lifemiles per USD, get Avianca lounge access, can make changes before departure and are eligible for refunds as well with this ticket type.
Avianca Policy for Flight Changes & Cancellations
1. Changes: Passengers may change their flight dates, times, or routes subject to availability. The ability to make changes, as well as any fees, depends on the fare class purchased. Some tickets, such as flexible or business class tickets, may allow changes with little to no fee. However, discounted or promotional fares may incur high change fees and restrictions.
2. Cancellations: If a passenger needs to cancel their flight they may be eligible for a refund depending on the fare class and the conditions tickets are typically issued as travel credits or vouchers which can be used for future travel. The cancellation policy is also subject to timing; cancellations made within 24 hours of booking may be eligible for a full refund subject to certain conditions.
3. No Show Policy – If a passenger fails to show up for their flight without notifying Avianca in advance they will be considered a “no-show” and the ticket may be forfeited. In most cases this means no refund or rebooking will be possible.
In-Flight Experiences of Avianca
1. Seating: In economy class, passengers can expect standard seating with options to upgrade for extra legroom or comfort. Business class passengers enjoy wider, more comfortable seats with more legroom and additional amenities.
2. Meals & Beverages: On long-haul flights Avianca offers complimentary meals and beverages. In business class, passengers can enjoy delicious meals with a wider selection of drinks. Including alcoholic beverages. For short-haul flights, snacks and light refreshments are typically provided with the option to purchase additional items on board.
3. Entertainment: Avianca provides in-flight entertainment through individual screens, offering a selection of movies, TV shows, and music. Wi-Fi is available on most aircraft for an additional fee, allowing passengers to stay connected during their flight.
4. Amenities: Business class passengers receive additional amenities such as noise-canceling headphones, blankets, pillows, and premium toiletries. Economy class passengers receive standard amenities such as including a blanket and basic headsets for in-flight entertainment.
Avianca Check-in Policy
1. Online check-in: Passengers can check in online starting at least 48 hours before the departure of their flight and 24 hours if they are traveling to or from the United States, Puerto Rico, and Canada. Online check-in is available through Avianca’s website or mobile app. To begin your online check-in, you must enter your booking code (e.g., 3U2BW3) and your last name as it appears on your booking.
2. At The airport Check-in: Those who prefer to check in at the airport have two options:
– Check-in at kiosk: Check-in yourself at the airport kiosks, avoiding long lines or additional costs for doing it at the counter. Generally, the kiosks are located in front of the rows of the counters at the airport. At the kiosks you can also print your boarding pass and if you have checked baggage, you can print the label to send it to the baggage drop-off points.
– Check-in at the counter: If your booking has any of the specifications such as Special services, Special baggage, Pets and Minors, you must go to the counter. Please note that the basic and light fares have an additional charge for checking in at the counter.
The limit to check in at the airport is 60 minutes before the flight departs for international flights and 45 minutes for domestic flights. Get to the airport three hours early for international flights and two hours early for domestic flights.
