Technology is advancing each day, and consequently, cyberattacks, threats and security breaches have also become more sophisticated and technically advanced. Almost every business, irrespective of its size and industry, relies heavily on its IT infrastructure and it is imperative for these businesses to implement robust security measures to prevent any type of data breaches, cyberattacks and threats that may put business operations a halt and interfere with the integrity of sensitive and confidential business data and information. This article outlines the importance of robust security measures and 10 security measures essential for robust IT support.
What is IT Support?
Typically, IT support service means ongoing assistance to an organisation and its employees related to any technology and network-related issues and problems. It includes activities such as:
- Installing and configuring computer hardware and software, systems, network and devices like printers, scanners, etc. to serve and fulfil business purposes.
- Planning and executing scheduled maintenance of the whole IT system
- Solving login issues
- Configuring and managing access to system resources and users
- Responding to regular queries and solving tickets raised by users
- Repairing pieces of equipment and other parts of the system.
- Employing predictive intelligence to automatically categorise and send cases to relevant teams.
Importance of Security Measures
Implementing robust security measures for your IT infrastructure can support your business organisation in multiple ways. These include:
- Reduced Cost: Having a team that supports all your queries and issues can drastically reduce your costs for repairing and asking for individual assistance every time an issue occurs.
- Increased ROI: IT support can help your organisation get the most out of your business equipment, improve employee productivity and other revenue-generating aspects of your business.
- Enhanced Cybersecurity: Cyber attacks and threats can significantly impact your business if not dealt with properly and in a timely manner. A proper IT support helps in enhancing cybersecurity.
- Better IT Adaptability: Technology is advancing at a fast pace, and it is important to keep up with the advancements. A robust IT support system helps organisations adapt seamlessly to these technological changes.
- Customised Service: IT support teams are customised to suit all your business requirements and needs. These teams comprise expert and experienced professionals to provide customised solutions for your business IT needs.
10 Security Measures Essential to Robust IT Support
Now that you have understood what IT support is and its importance, let’s understand the top robust security measures for improving and supporting IT support:
- Data Backup and Disaster Recovery
It is important to create regular backups of your important and sensitive business data. It should also be noted to store these backups at different locations so that it is easier to access in case of disaster recovery in case any cyber attack or malware interferes with the integrity of the data.
- Data Encryption
Important and sensitive business information and data should be encrypted to avoid any unauthorised access and data breaches. Special considerations should be made for encrypting data in transit.
- Strong Password and Multi-factor Authentication
Strong passwords and multi-factor authentication are one of the most important robust security measures. It helps in managing access to sensitive and confidential business information and helps avoid data breaches.
- Anti-Virus and Malware Protection
To curb cyberattacks and threats, it is crucial to install a reliable anti-virus software and malware protection in systems.
- Regular Updating of Hardware and Software
Outdated hardware and software are more prone to cyberattacks and hacking. Hence, it is important to regularly check for updates and install these updates. Outdated hardware components should also be replaced.
- Regular Security Audits
Security audits at regular intervals help identify any gaps or discrepancies in the security system of the organisation. It highlights the priority aspects that need to be addressed.
- Employee Training for Security Awareness
Train your business staff about security practices using mock drills or awareness sessions. It helps in keeping them aware of possible threats and attacks.
- Strict Access Controls
There should be proper and strict access controls in place so that only authorised users are allowed to access.
- Cloud Security
More and more businesses are adopting cloud-based platforms and migrating from physical to virtual due to their advantages, such as flexibility and scalability. Hence, it is also important to manage cloud security to prevent any cyberattacks.
- Application Security
Web applications are more prone to vulnerabilities, and hence, it is essential to install regular updates and patches.
Final Words
A robust IT support is the backbone of an efficiently operating IT infrastructure of a business organisation. It is important that essential and robust security measures are implemented in the IT infrastructure through proper IT support. These measures include backing up data. Using strong security measures like passwords and multi-factor authentication, anti-virus and malware protection, updation of devices and software, etc. It is advisable to associate with a reliable and established managed IT service provider like Tristar Tech Solutions that can analyse and understand your business requirements and implement robust security measures for your business organisation to keep it safe and secure from any kind of security breaches.
